Shipping policy

 

Hello LoFi Gummies Shipping Policy

Last Updated: March 12, 2025

At Hello LoFi Gummies, we strive to get your orders to you as quickly and efficiently as possible. Below you’ll find details about our shipping process, rates, and delivery timelines. If you have any questions, feel free to reach out to us at support@hellolofigummies.com.

1. Processing Time

  • Orders are typically processed within 1-3 business days (Monday through Friday, excluding holidays).
  • Once your order is processed, you’ll receive a confirmation email with tracking information.

2. Shipping Rates

  • Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method.
  • We offer the following options:
    • Standard Shipping: Affordable and reliable delivery.
    • Expedited Shipping: Faster delivery for when you need it sooner.
  • Free shipping may be available on orders over a certain amount—check our website for current promotions!

3. Shipping Destinations

  • We currently ship to The United States & Canada
  • If your country isn’t listed at checkout, contact us at support@hellolofigummies.com to inquire about availability.

4. Delivery Times

  • United States:
    • Standard Shipping: 3-7 business days
    • Expedited Shipping: 1-3 business days
  • International:
    • 7-21 business days, depending on destination and customs processing.
  • Note: Delivery times are estimates and may vary due to holidays, weather, or carrier delays.

5. Tracking Your Order

  • Once shipped, you’ll receive a tracking number via email.
  • Use the tracking link to monitor your package’s progress. If you don’t receive it, check your spam folder or contact us at support@hellolofigummies.com.

6. Lost or Delayed Shipments

  • If your order hasn’t arrived by the estimated delivery date:
    1. Check your tracking information for updates.
    2. Contact us at support@hellolofigummies.com if it’s been more than 5 Days.
  • We’ll work with the carrier to locate your package or provide a replacement/refund if it’s confirmed lost.

7. Damaged Shipments

8. Address Accuracy

  • Please double-check your shipping address at checkout. We’re not responsible for delays or lost packages due to incorrect addresses.
  • If you need to change your address after placing an order, contact us ASAP at support@hellolofigummies.com. We’ll do our best to update it before shipment.

9. Customs, Duties, and Taxes

  • For international orders, customs fees or import taxes may apply, depending on your country’s regulations.
  • These fees are the responsibility of the customer and are not included in our shipping rates.

10. Questions?

Need help with your shipment? Email us at support@hellolofigummies.com, and we’ll get back to you within 1-2 business days.